RETURN POLICY

1. Introduction

This document (published in electronic format at: https://gb.ro/ , together with all other documents to which it refers, represents what we will generically call "Terms and Conditions" or "Terms", meaning the rules that will regulate the situation between us, as the Seller, and you, as a customer who decides to purchase a good or service from our website.

2. Who are we?

Below you can also find our identification data:

Name	GADGET BIGBOYS SRL
Registered office:	Bucharest County, sector 1, BERCA Street no. 5 - Zeletin Street no. 1
Trade register number:	J40/16585/24.09.2021
Unique identification code:	44961028
Phone:	0756 024 024
E-mail:	info@gb.ro

In addition to the official name above, you can also find us under the brand name " GB.ro " - throughout this document we will refer to us as the "Organization", "Seller", "Company", " GB.ro ". We are a company that offers products through the website https://gb.ro/ as well as through all media profiles/pages associated with this brand, including but not limited to Facebook: coming soon , Instagram: https://www.instagram.com/wwwgbro/?hl=en , and we will refer to all of them as the "Platform").

Accessing the Platform implies unconditional acceptance of the Terms and Conditions that we will detail below. If you do not accept these Terms, we will not be able to conclude a contract with you, meaning we will not be able to deliver the products or provide the services you request, including responding to any requests you may have.

3. Who are you?

You are a person who arrives on the Platform in search of a Product that we could offer you. At this point, you are a User of the Site. When you place an order with us on the Site, and we begin the necessary steps to honor it, you will become a Customer, because you will enter into a contractual relationship with us (through a contract concluded remotely, i.e. by electronic means).

4. Definitions. Purpose

(1) Because there are already so many details and information to take into account, we have decided to define certain terms that we will use on a regular basis, in order to facilitate the reading of the document. You can find these terms below:

(2) The following terms used in capital letters shall have the meanings below, unless expressly provided otherwise:

"Seller" means GADGET BIGBOYS SRL, a limited liability company, as identified in section 1.1

"Products" means any goods (products) or services that are offered to the Customer for purchase, for a fee, through the Platform.

"Customer" means the natural person who accesses the Platform and places an Order to purchase Products offered for sale by the Seller. Customer also means a legal entity that places an Order through an individual on its behalf.

"Order" means an order placed by the Customer through the Platform through which the Customer expresses his commitment to purchase one or more Products, under the conditions set forth in this document and/or agreed with the Seller through a means of distance communication.

"Account" means the section of the Platform accessible to the Customer through the use, as an identification, of an e-mail address and a password, which allows the Customer to submit an Order and which contains information about the Customer and the Customer's history on the Platform (e.g., Previous Orders, tax invoices, guarantees, etc.).

"Contract" means the consensual distance agreement entered into between the Seller and the Client, without their simultaneous physical presence, regarding the sale, respectively the purchase, of one or more Products on the Platform, by launching an Order by the Client and its acceptance by the Seller, in compliance with the legal provisions and the terms and conditions for the online sale of the Seller's services and products. As a rule, the Contract is concluded in Romanian.

"Return Period" means the period of 14 (fourteen) calendar days, as stipulated by the legislation in force applicable to consumer rights in distance contracts with professionals (or any other period that may become mandatory under the relevant legislation in Romania), within which the Customer has the right to return the Products to the Seller. The return procedure and the manner in which it is valid and applied is described in this document.

"Platform" means the websites owned or used by the Seller, including pages and profiles on social networks, having the domain https://gb.ro/ . The Platform is also used to process and manage Orders for the delivery of Products and to record payments related to their sale. In the event that there is also an Application, the Platform will include, where applicable, this component as well.

"Specifications" means any details regarding the characteristics of the Products as specified in the description available on their packaging and on the Platform.

"Transaction" means the payment operation carried out by the Customer, respectively the collection by the Seller, of an amount of money as a result of the sale by the Seller, respectively the purchase by the Customer, of one or more Products.

Customer's right of withdrawal

When you buy a Product online from us, you have the right to return it within 14 days, without telling us why you want to do this.

(1) If you are a natural person, you have the right to unilaterally terminate the Contract for certain Products, within 14 (fourteen) calendar days ("withdrawal period"), without having to justify the decision to withdraw and without incurring any costs other than those established by law.

(2) The withdrawal period expires within 14 (fourteen) calendar days from:

(a) the date of conclusion of the Contract, in the case of Contracts for the provision of services;

(b) the day on which the Customer or a third party, other than the carrier and indicated by the Customer, takes physical possession of the Products, or:

(i) if the Customer places a single Order for multiple Products to be delivered separately, the day on which the Customer or a third party, other than the carrier and indicated by the Customer, takes physical possession of the last Product;

(ii) in the case of delivery of a Product consisting of several lots or pieces, the day on which the Customer or a third party, other than the carrier and indicated by the Customer, takes physical possession of the last Product or the last piece;

(iii) in the case of Contracts for the periodic delivery of Products for a determined period of time, the day on which the Customer or a third party, other than the carrier and indicated by the Customer, takes physical possession of the first Product.

(3) To exercise the right of withdrawal, you must inform us of your decision to withdraw from the Contract. To this end, it is necessary to send the return request to the e-mail address in the "Contact" section of the Platform ( comenzi@gb.ro ) or to call us by phone at the number available on the site, mentioning:

Name and surname
Phone number where you can be contacted for more details (only if applicable)
Order number
Ordered products

(4) The exercise by the Customer of the right of withdrawal terminates the obligations of the Customer and the Seller, as the case may be:

(a) to perform the Contract;

(b) to conclude a Contract, if the Customer has placed an Order.

(5) Unless the Seller has offered to take back the Products, the Customer shall return the Products or hand them over to the Seller or to a person authorised by the Seller to receive the Products, without undue delay and at the latest within 14 (fourteen) calendar days from the date on which the Customer communicated to the Seller his decision to withdraw from the Contract. The deadline is met if the Products are sent by the Customer to the Seller before the expiry of the 14 (fourteen) calendar day period.

(6) The Customer bears only the direct costs related to the return of the Products, unless the Seller agrees to bear those costs and informs the Customer thereof.

(7) The Seller shall reimburse all amounts received from the Customer, including, where applicable, delivery costs, without undue delay and, in any event, no later than 14 (fourteen) days from the date on which it is informed of the Customer's decision to withdraw from the Contract.

(8) The reimbursement of amounts is carried out using the same payment methods as those used by the Customer for the initial Transaction, the Customer being unable to opt for another reimbursement method, unless the Seller expressly makes this possibility available to him.

(9) The Seller is not obliged to reimburse additional costs if the Customer has explicitly chosen a type of delivery other than the standard delivery offered by the Seller.

(10) The Seller may postpone the reimbursement until the date of receipt of the Products that were the subject of the Contract or until the moment of receipt of proof from the Customer that he has sent the Products to the Seller, whichever is the earliest.

(11) According to the legislation in force applicable to distance contracts, the right of withdrawal is not ensured in the case of:

(a) service contracts, after the complete performance of the services, if the performance has begun with the express prior consent of the Customer and after the Customer has confirmed that he has become aware of the fact that he will lose his right of withdrawal after the complete performance of the Contract by the Seller;

(b) the supply of Products made to the specifications submitted by the Customer or clearly personalized;

(d) the supply of sealed Products which cannot be returned for health protection or hygiene reasons and which have been unsealed by the Customer;

NOTE ON HYGIENE AND RETURNS: According to Art. 16, letter e of OUG 34/2014 , In-Ear headphones (which enter the ear canal) are exempt from the right of return if they have been unsealed, for health protection or hygiene reasons. Please note that once the packaging seal is broken, this product can no longer be returned except in the event of a confirmed manufacturing defect (warranty).

(e) the supply of Products which are, after delivery, by their nature, inseparable mixed with other elements;

(f) contracts in relation to which the Customer has specifically requested the Seller to travel to his home to carry out urgent repair or maintenance work. If, on the occasion of such a visit, the Seller provides other services than those expressly requested by the Customer or supplies products other than the spare parts indispensable for carrying out the maintenance or repair work, the right of withdrawal applies to those additional services or products;

(g) Products/Services for which it is not possible to return the products according to the legislation in force (i.e. event tickets, food products, cosmetics, digital licenses, etc.).

6. Guarantees

In short: Our products benefit from the guarantees offered by the legislation in force and which apply to us. If the guarantee is not applicable (for example: in the case of services or specific Products), we will indicate the existing guarantees under the Products or in our general policy regarding the management of orders.

6.1 Physical Product Warranty

(1) All physical Products sold by us benefit from the legal guarantee of conformity, in accordance with the legislation in force. The guarantee applies to normal conditions of use and is valid only for products purchased and paid for by the Customer from the Seller.

The warranty is provided based on the invoice and is valid for 24 months for individuals and 12 months for legal entities. The warranty takes effect from the moment the Customer receives the product and, in the event that the Customer places a single Order for multiple Products that will be delivered separately, the warranty takes effect from the date the Customer receives each individual product.

(2) In accordance with the legislation in force, if applicable, the Products benefit from a guarantee of conformity according to Law GEO 140/ 2021. If an extended warranty period is specified in the Product presentation, then the longer period will apply.

(3) Our liability, in accordance with GEO Law 140/2021, may be incurred if the lack of conformity occurs within a period of 2 years, calculated from the Delivery of the Product, for Products with an average duration of use of at least 2 years.

(4) The warranty involves the following stages: (a) replacement of the Products and (b) reimbursement of the value for non-conforming products.

(5) The conditions for granting guarantees may vary depending on the manufacturer and are established in the commercial policies of each manufacturer, at national level.

Return method

If the ordered product has a manufacturing defect or you have changed your mind and no longer want the product, then you must send us an email at comenzi@gb.ro or call us at the number available on the site. We will send the courier to you to pick up the product, free of charge, and we will also return it to you by courier, free of charge. If upon delivery of the Products, we cannot find you at the address indicated in the accepted Order, the Products will be returned to the warehouse, and you will bear the costs of a new shipment, regardless of the value of the Products ordered.

For hygiene reasons, we do not accept returns of products that come into direct contact with the body, such as in-ear headphones, if they have been unsealed and used.

Repairs or replacements are carried out in compliance with the following conditions:

no costs;
within a reasonable period which may not exceed 15 calendar days from the moment the seller was informed by the consumer about the lack of conformity, taking into account the nature and complexity of the goods, the nature and seriousness of the lack of conformity and the effort required to complete the repair or replacement;
without any significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer requested the goods in question.

If the lack of conformity is to be remedied by repair or replacement of the goods, the consumer shall make the goods available to the seller.

It is not considered to be a lack of conformity if, at the time of concluding the sales contract, the consumer was explicitly informed that a certain characteristic of the goods does not meet the objective conformity requirements provided for in art. 6 paragraph (1) of GEO 140/2021, and the consumer expressly accepted this at the time of concluding the sales contract.

The seller takes delivery of the replaced goods at his own expense.

If the consumer obtains termination of the sales contract as a whole, in relation to some of the goods delivered under the sales contract:

the consumer returns the goods to the seller, at the latter's expense;
the seller shall reimburse the consumer the price paid for the goods upon receipt of the goods or proof presented by the consumer that the goods have been returned;
the seller reimburses the consumer the amount of money using the same payment methods as those used by the consumer for the initial transaction, unless the consumer has agreed to another payment method and provided that the consumer is not responsible for paying commissions following the reimbursement.

Warranty conditions

If the consumer does not install, within a reasonable time, the updates that maintain the conformity of the goods, which are provided by the seller, the seller will not be liable for the conformity caused exclusively by the lack of the relevant update.
The instructions for use and installation must be read and followed before installing and using the product.
Compliance measures will not be applied if the products have been used in a manner other than their intended purpose, if inappropriate detergents or chemicals have been used.

Procedure to follow in order to access the guarantee

The customer must contact the GB.ro team at the email address comenzi@gb.ro , or at the phone number on the site, mentioning the data related to the product or attaching the invoice received upon purchase of the product.
The customer can also contact the GB.ro team at the phone number displayed on the site, from Monday to Friday, between 9:00 AM and 6:00 PM, excluding Legal Holidays.
The GB.ro team will respond within 48 hours of the request sent by email or phone number and will determine together with the customer the method of implementing the guarantee.